Data security

pk3's privacy policy —
Your Data, Our Responsibility

When you use pk3, we receive certain information about you. This policy explains what we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026

How We Protect Your Information

The core pillars of pk3's data protection

SSL Encryption

Every transaction and data exchange is protected by 256-bit SSL encryption. No one can intercept your data in transit — that's guaranteed.

Stored on Secure Servers

Your personal data is stored in secure data centers, with regular backups and firewalls in place to prevent unauthorized access.

Your Data Is Never Sold

Pk3 never sells your personal information to third parties. Your data is used solely to deliver our services and maintain security.

Special Protection for KYC Documents

Copies of your National ID or passport are used solely for verification and stored under strict access controls.

Minimal data collection

We only collect the information necessary to provide our services. Collecting data beyond what is needed goes against our policy.

You're in Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

In short: pk3 takes your privacy seriously. Your data is never sold, never shared without good reason, and always protected with the latest technology. This page explains exactly how.

1 What Information We Collect

Pk3 collects information in three ways: directly from you, automatically while you use the platform, and through verified third parties.

What you provide directly

  • At Registration: Name, mobile number, email address, date of birth.
  • For KYC verification: National ID number, passport, or driving licence image.
  • At the time of payment: bKash/Nagad number, bank account details.
  • When you contact support: Content of the conversation and description of the issue.

Automatically collected data

  • Device Information: Device type, operating system, browser version.
  • Log Data: IP address, login time, session duration.
  • Gaming Data: Betting history and game usage patterns.
  • Cookies & tracking: Information about your preferences and browsing behavior.

2 Why We Collect Your Information

Pk3 collects data only for specific purposes. We don't hold on to information we don't need.

Data type Reason for collection Legal Basis
Name & Contact Account Creation & Management Contractual compliance
Identity documents KYC Verification, Fraud Prevention Legal Obligations
Payment Information Processing transactions Contractual compliance
Gaming History Service Improvement, Responsible Gaming Legitimate Interest
Device & logs Security & Fraud Detection Legitimate Interest
Cookie Data Improving platform experience Compliance

3 How your data is used

Pk3 uses your information for specific purposes, detailed below:

  • Account Management: To create, verify, and keep your account secure.
  • Service Delivery: Gaming services, payment processing, and customer support.
  • Contact: Important updates, security alerts, and transaction confirmations.
  • Promotions: Personalised offers and bonuses based on your preferences (you can opt out at any time).
  • Security: Detecting fraud and ensuring platform security.
  • Legal Compliance: To meet applicable legal and regulatory requirements.
  • Service Improvement: Analytics and research to improve the platform.

Marketing messages: We may send you promotional emails or SMS messages. You can opt out at any time through your account settings or by contacting support.

4 Sharing Information with Third Parties

Pk3 does not sell your data. However, we do share limited information with trusted partners to deliver our services — always under strict confidentiality agreements.

Who We May Share Your Information With

  • Payment Provider: bKash, Nagad, Rocket — for processing transactions.
  • Game Provider: Licensed game providers — game-related data only.
  • KYC Provider: Specialist agencies for identity verification.
  • Legal Authorities: To comply with court orders or government directives.
  • Security specialists: To detect and prevent fraud.

All third parties we work with are bound by our privacy standards and may not use your information for their own purposes.

5 Cookie Policy

Pk3 uses cookies to improve your experience on the platform. Cookies are small data files stored in your browser.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

6 Data retention period

Pk3 does not retain information longer than necessary. Data is stored according to the following guidelines:

  • Account Information: For the duration of your active account and up to 5 years after closure.
  • KYC Documents: 5–7 years as required by law.
  • Transaction records: 7 years in accordance with financial regulations.
  • Gaming logs: 2 years for dispute resolution purposes.
  • Support conversations: 1 year for quality control purposes.
  • Cookie Data: 30 days to 2 years, depending on the type.

Upon Expiry: After the retention period, your data is securely deleted or anonymised.

7 Your Rights

You have certain fundamental rights over your personal data. pk3 respects and upholds those rights.

Right to Access

You have the right to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to erasure

You may request deletion of your data under certain conditions.

Right to Restrict Processing

You can request that we stop using your information for specific purposes.

Right to Data Portability

You may request a copy of your data in a portable, easy-to-read format.

Right to object

You can object to your data being used for marketing or analytics.

To exercise any of these rights, email support@pk3.im. We typically respond within 30 business days.

8 Protection of Minors

Pk3's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

  • Age is verified at the time of registration.
  • Where there is doubt, age is verified through KYC documentation.
  • If a minor's account is identified, it is immediately closed and all associated data is deleted.

If you believe a minor has used your information to create an account, please contact our support team immediately.

9 Technical Security Measures

Pk3 uses industry-standard technology to protect your data:

  • SSL/TLS Encryption: All data transmissions are 256-bit encrypted.
  • Firewall: Multi-layered firewall protection to block unauthorized access.
  • Two-factor authentication (2FA): An extra layer of security on your account.
  • Regular security audits: An independent team of experts regularly tests our systems.
  • Data Masking: Sensitive data is masked within the database.
  • Restricted Access: Only authorized personnel can access specific data.

If we suspect any data breach or security violation, we will notify affected users within 72 hours and take the necessary action.

10 Privacy policy updates

Pk3 may update this privacy policy as needed. If changes are made, we will:

  • We will send advance notice to your registered email.
  • We will display a clear notice on the platform.
  • We will update the "Last Updated" date at the top of the page.

For significant changes, we may seek your active consent. Continued use of pk3 after any update will be considered acceptance of the revised policy.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Privacy Team:

  • Email: support@pk3.im
  • Subject: Write "Privacy Request"
  • Live Chat: 24/7 support via the pk3 platform
  • Response Time: Up to 30 business days

Learn More: Our Terms & Conditions and Responsible Gaming Read this page too — it will give you the full picture.

Play Safe, Enjoy with Peace of Mind

Your data is fully protected at pk3. Register now and join Bangladesh's most trusted gaming platform.

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